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How does my Personalised Vitamin subscription work?

Life’s hectic – we get it. That’s why we’ve made staying on top of your health and wellness effortless. Alyve’s subscription plans are designed to deliver personalised nutrition directly to your door with maximum flexibility and ease. Alyve offers th

How do I apply a discount to my subscription?

If you've received a discount to apply of your active subscription - congrats! We’ve made it super simple to apply a discount code to your next order. Just follow these steps:. Log in to your Alyve account. Go to Account > Manage Subscription. Click

How do I update my delivery address?

To update your delivery address follow the below steps:. Note: If your order has already been processed with the wrong address, please contact our Customer Care team promptly for assistance with changing your current order.

How do I know if I subscribed?

We aim to make your subscription management as clear and transparent as possible. Here's how you can confirm if you have an active subscription:. 1. Check Your Product Titles. Our product titles explicitly indicate the subscription nature of our serv

How to manage my subscription?

If you need to Skip, Reschedule or Cancel your subscription, you can easily do so following these simple steps:. 1. Login to your Alyve account. 2. Go to ‘Manage Subscription’ tab. 3. Click on 'Go To Subscription Portal'. 4. Select your active subscr

Can I cancel my subscription at any time?

Yes! Our subscription is super flexible, and you can opt out whenever you like. Simply follow the steps here. Note: To avoid being charged for your next order, ensure you cancel your subscription before your next order is processed. Once an order has

How can I update my payment information?

To update your payment details, log into your Alyve account and go to the 'Manage Payment' section under subscription settings to ensure that your payment details are up-to-date. Keeping your payment information up to date ensures uninterrupted servi

What happens if my payment is declined?

If your payment is declined, we will automatically attempt to process it again. This ensures there’s minimal disruption to your subscription. However, if the issue persists, we recommend checking your payment details in your Alyve account to ensure t

How can I cancel my subscription?

Managing your subscription with us is designed to be straightforward. You can cancel your subscription directly from your account in just a few steps. Here's how you can do it:. Alternatively, you can always Skip/Reschedule if you would like to keep

How can I change my payment frequency?

If you'd like to change your subscription payment plan and take advantage of discounted prices swapping between:. You need to follow the below steps:. If you run into areas just get in touch with [email protected] and they'll be happy to