Alyve

Find answers to all your questions about personalised vitamins, subscriptions, orders, and more in the Alyve Wellness Help Centre. Expert support, made simple!

Alyve: Customer Help Centre

What is Alyve?

How does Alyve work?

Who is Alyve for?

What can Alyve help with?

What products and services does Alyve offer?

What makes Alyve unique?

How can I contact you?

Do you have any discounts I can use?

Why is my discount not code working?

Getting Started

What ingredients are used in your Personalised Vitamins?

Are the Personalised Vitamins vegan/vegetarian?

Are your Personalised Vitamins allergen-free?

Are my Personalised Vitamins pregnancy safe?

How do you get so much in one bottle?

How are Alyve's Personalised Vitamins different from standard vitamins?

How and when should I take my vitamins?

How many capsules do I get in one supply of Personalised Vitamins?

Why do my Personalised Vitamins smell like citrus?

Can I take Alyve Wellness vitamins with my prescription medications?

What if I experience side effects?

How long will it take to see results from taking Alyve's Personalised Vitamins?

Can I edit my Personalised Vitamin formula?

Should I take other vitamins and supplements if I have my personalised vitamins?

Do you have any allergens?

Personalised Vitamins

What can I test for?

How long does it take to receive my results?

How and when do I take my blood sample?

Why couldn’t my results be processed?

What should I do if I can’t draw enough blood?

Blood Tests

Product Information

How sustainable is your packaging?

How long does shipping take?

How can I track my order?

What should I do if I have an issue with my order?

What should I do if I still haven't received my order?

Orders & Shipping

Am I eligible for a refund?

When will I get my refund?

How do I make a return?

Can I cancel my subscription order which has been processed?

Returns & Refunds

Why can’t I see any subscription information in my account?

What if I have multiple email accounts associated with Alyve?

How do I activate my account?

How can I deactivate an unnecessary account?

Account

How does my Personalised Vitamin subscription work?

How do I apply a discount to my subscription?

How do I update my delivery address?

How do I know if I subscribed?

How to manage my subscription?

Can I cancel my subscription at any time?

How can I update my payment information?

What happens if my payment is declined?

How can I cancel my subscription?

How can I change my payment frequency?

Subscription

Account & Subscription Management

How can I connect with the Alyve community?

Do you offer any educational resources?

Community & Support

What card payments do you accept?

Payments & Billing

Do you offer referral programs?

Can I give Alyve Wellness as a gift?

How does your Loyalty Rewards system work?

What Is the Alyve Blue Card Scheme?

How to redeem my rewards

Loyalty Rewards & Referrals

Terms & Conditions

Privacy Policy

Order Cancellation Policy

Alyve’s 30-Day Money-Back Guarantee?

Our Quality Standards

Our Sustainability Standards

Our Transparency Statement

Our Values & Standards

Policies

Learn more about our product range and offering

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