USER TERMS. Including Website Terms of Use. We welcome you to our Website alyvewellness.com and any and all of the Services supplied, resources and content therein and use of the Website is subject to the following Terms, together with our Privacy Po

Terms & Conditions

Last Updated: 01/01/2022. This policy outlines the obligations of Alyve Wellness Limited regarding data protection and your rights under the General Data Protection Regulation (GDPR) in conjunction with your use of our services. We process your data

Last Updated: 01/01/2022 <hr> <h2 dir="ltr" id="general-data-protection-policy-including-special-category-data">General Data Protection Policy (Including Special Category Data)</h2> <h3 dir="ltr" id="1-what-data-is-covered">1. What Data is Covered?</h3>This policy outlines the obligations of&#xA0;Alyve Wellness Limited&#xA0;regarding data protection and your rights under the&#xA0;General Data Protection Regulation (GDPR)&#xA0;in conjunction with your use of our services.We process your data lawfully, fairly, and transparently, collecting it only for specific, explicit, and legitimate purposes.<h4 dir="ltr" id="definitions">Definitions:</h4><ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Personal Data:&#xA0;Information identifying an individual directly or indirectly, such as names, identification numbers, IP addresses, or location data.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Special Category Data (SCD):&#xA0;Sensitive information like health data collected through services such as finger prick blood tests or bespoke vitamin formulations.</li></ul>By engaging with our services, you consent to the collection and processing of this data for the specified purposes. <hr> <h3 dir="ltr" id="2-purposes-for-data-collection-and-processing">2. Purposes for Data Collection and Processing</h3><h4 dir="ltr" id="clients">Clients:</h4>We process personal and special category data to:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Perform our contract with you or conduct pre-contract due diligence.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Fulfill our legitimate interests or legal obligations.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Provide services for which you have consented.</li></ul><h4 dir="ltr" id="visitors-to-our-website-or-app">Visitors to Our Website or App:</h4>We collect personal data when you:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Complete an online form, register for services, or subscribe to newsletters.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Provide information such as:<ul style="font-size: initial;"><li dir="ltr" style="text-decoration: none; font-size: 16px;">Name, job title, contact details (e.g., email, phone), and demographic data.</li></ul></li></ul><h4 dir="ltr" id="automatically-collected-data">Automatically Collected Data:</h4>Through cookies, we may collect:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">IP address, device type, browser type, location, and technical data.</li></ul>Legal Grounds for Processing:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Ensuring lawful business operations.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Enhancing visitor experience.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Meeting compliance requirements or gaining your consent.</li></ul> <hr> <h3 dir="ltr" id="3-cookies-policy">3. Cookies Policy</h3><h4 dir="ltr" id="what-are-cookies">What are Cookies?</h4>Cookies are small files transferred to your device to recognize your browser and enhance your visit.<h4 dir="ltr" id="types-of-cookies-we-use">Types of Cookies We Use:</h4><ol><li dir="ltr" style="text-decoration: none; font-size: 16px;">Essential Cookies:&#xA0;Necessary for site functionality.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Performance Cookies:&#xA0;Track site usage for optimization.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Functionality Cookies:&#xA0;Remember your preferences.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Targeting Cookies:&#xA0;Provide personalized advertising and insights.</li></ol>Managing Cookies:&#xA0;You can disable cookies via your browser settings, but this may limit website functionality.For more details, visit:<a href="http://www.allaboutcookies.org" style="text-decoration:none;">&#xA0;www.allaboutcookies.org</a>. <hr> <h3 dir="ltr" id="4-data-security-and-retention">4. Data Security and Retention</h3>We implement appropriate security measures to:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Prevent unauthorized access, loss, or misuse of your data.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Limit access to employees, contractors, and third parties with legitimate business needs.</li></ul>Retention Period:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Data is retained only as long as necessary for the purposes outlined or to meet legal obligations.</li></ul> <hr> <h3 dir="ltr" id="5-your-rights">5. Your Rights</h3>Under GDPR, you have the right to:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Access:&#xA0;Request copies of your data.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Correction:&#xA0;Amend inaccurate or incomplete data.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Erasure:&#xA0;Request deletion of data under specific conditions.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Restriction:&#xA0;Limit processing in certain scenarios.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Portability:&#xA0;Transfer your data to another service provider.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Objection:&#xA0;Opt out of direct marketing.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Withdraw Consent:&#xA0;Revoke your consent at any time.</li></ul>To exercise your rights, contact us:&#xA0;Email: info@alyvewellness.comComplaints:&#xA0;You can file a complaint with the UK&#x2019;s&#xA0;Information Commissioner&#x2019;s Office (ICO)&#xA0;at<a href="https://ico.org.uk" style="text-decoration:none;">&#xA0;https://ico.org.uk</a>. <hr> <h3 dir="ltr" id="6-third-party-data-sharing">6. Third-Party Data Sharing</h3>We may share your data with:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Professional advisors (lawyers, auditors) under confidentiality.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Regulatory bodies and law enforcement, as required by law.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Service providers assisting in delivering our services.</li></ul>International Transfers:&#xA0;If your data is transferred outside the EEA, we ensure it is protected through safeguards such as:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">European Commission-approved standard contractual clauses.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Compliance with US Privacy Shield policies, where applicable.</li></ul> <hr> <h3 dir="ltr" id="7-recruitment-data">7. Recruitment Data</h3>For job applicants, data may be collected:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Directly via applications or indirectly via recruitment agencies.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Retained only for the purpose of recruitment processes.</li></ul> <hr> <h3 dir="ltr" id="8-childrens-privacy">8. Children&#x2019;s Privacy</h3>Our services are not directed at individuals under the age of 18. We comply with the&#xA0;Children&#x2019;s Online Privacy Protection Act (COPPA)&#xA0;and do not knowingly collect data from minors. <hr> <h3 dir="ltr" id="9-changes-to-this-policy">9. Changes to This Policy</h3>We may update this policy periodically to reflect changes in laws or practices. Please review it regularly to stay informed. Material updates will be prominently communicated. <hr> <h3 dir="ltr" id="contact-us">Contact Us</h3>For queries, complaints, or to exercise your rights:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Email: info@alyvewellness.com</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">ICO Website:<a href="https://ico.org.uk" style="text-decoration:none;">&#xA0;https://ico.org.uk</a></li></ul> <hr> Thank you for trusting Alyve Wellness with your personal data.

Privacy Policy

We are committed to providing personalised wellness solutions delivered quickly and efficiently. Due to the nature of our personalisation system and fulfilment processes, the following cancellation and refund policies apply:. We offer a 30-day money-

We are committed to providing personalised wellness solutions delivered quickly and efficiently. Due to the nature of our personalisation system and fulfilment processes, the following cancellation and refund policies apply: <hr><h3 id> </h3><h3 id="30-day-money-back-guarantee">30-Day Money-Back Guarantee</h3>We offer a 30-day money-back guarantee for first-time purchases. If you are unsatisfied with your product within this period, please contact our Customer Care Team at <a href="mailto: customercare@alyvewellness.com">info</a><a disabled="true">@alyvewellness.com</a> to request a refund. You can find out more here. <hr><h3 id="-1"> </h3><h3 id="order-cancellation-terms">Order Cancellation Terms</h3><ol data-spread="true" start="1"><li style="font-size: 16px;">Automatic Reprocessed Orders:
Once your subscription order has been automatically reprocessed, it enters our personalised production and fulfilment system immediately. Unfortunately, you are unable to cancel or request a refund for an automatically processed order.<ul data-spread="false" style="font-size: initial;"><li style="font-size: 16px;">Our system is designed to process and fulfill personalised orders promptly. Due to the automated structure of this system, most orders are already being fulfilled by the time our Customer Care Team receives your request.</li></ul></li><li style="font-size: 16px;">Exclusions from Cancellation or Refunds:<ul data-spread="false" style="font-size: initial;"><li style="font-size: 16px;">Personalised Vitamins: Due to the unique formulation of each order, personalised vitamins cannot be returned or refunded once the 30-day money-back guarantee period has passed. These products are not eligible for resale due to their customized nature.</li><li style="font-size: 16px;">Blood Test Kits: For hygiene and safety reasons, blood test kits cannot be returned or refunded after the 30-day money-back guarantee period, regardless of whether the kit has been used or not.</li></ul></li></ol> <hr><h3 id="-2"> </h3><h3 id="how-to-manage-your-subscription">How to Manage Your Subscription</h3>To prevent unwanted orders, we encourage you to actively manage your subscription via your account dashboard on <a disabled="false" href="http://www.alyvewellness.com">www.alyvewellness.com</a>. This allows you to:<ul data-spread="false"><li style="font-size: 16px;">Skip an upcoming order</li><li style="font-size: 16px;">Modify your delivery schedule</li><li style="font-size: 16px;">Cancel your subscription</li></ul>Please ensure any changes are made prior to the reprocessing date to avoid automatic charges or shipments.If you have any questions or need assistance, our Customer Care Team is here to help. Reach out to us at <a href="mailto: customercare@alyvewellness.com"></a><a href="mailto: customercare@alyvewellness.com">info</a><a disabled="true">@alyvewellness.com</a>, and we&#x2019;ll do our best to provide guidance.

Order Cancellation Policy

Updated: 07.05.2025. We love the products we’ve made, and we think you will too. If you find that you're unhappy for any reason, please do the following:. You must return your product to:. Alyve Wellness. Unit 1, 6 Morie Street. London, UK. SW18 1SL.

<h1 id="isPasted">Refund policy</h1>Updated: 07.05.2025We love the products we&#x2019;ve made, and we think you will too. If you find that you&apos;re unhappy for any reason, please do the following:<h2 id="terms-of-our-30-day-money-back-guarantee">Terms of Our 30-Day Money Back Guarantee:</h2><ol><li>Only your first order can be returned.</li><li>We provide one refund per account.</li><li>Your 30-day period begins as soon as you have placed your first purchase.</li><li>All refund requests past the 30-day cut-off period will unfortunately not be eligible for a refund.</li><li>International returns are currently not accepted.</li><li>Refunds will be processed as soon as we have received the product returned back to us.</li><li>You must provide tracking when returning your product back to us - follow our Returns Process here.</li><li>Shipping costs are not covered.</li></ol>You must return your product to:Alyve WellnessUnit 1, 6 Morie StreetLondon, UKSW18 1SL<h2 id="returns-policy">Returns Policy</h2>For all products not covered under our Money-back Guarantee all returns are assessed on a case-by-case basis. If you&#x2019;d like to return an item, please contact our Customer Care team at customercare@alyvewellness.com with a brief explanation.To be eligible for a return:<ul><li>Ensure it is unopened in it&#x2019;s original packaging.</li><li>Has been purchased within the last 28 days</li></ul>To request a refund:1. Contact our customer care team to initiate a return 2. Securely package your goods to be returned 3. Ensure your order number, email and reason for return are included&#xA0; 4. Send tracked and provide proof of return to our customer care teamPlease send all returns to:Unit 1, 6 Morie Street London, SW18 1SL UKOnce we&#x2019;ve received and confirmed your return, your refund will be processed promptly.&#xA0;

Returns & Refunds Policy

Shipping Policy. Dispatch:1-2 working days. UK Shipping:Royal Mail 24 - 1 day (please allow up to 5 working days). EU:Royal Mail Tracked International - 5 Working Days (Please allow up to 10 working days). Rest of World:We currently only deliver to t

Shipping Policy&#xA0;Dispatch: 1-2 working daysUK Shipping: Royal Mail 24 - 1 day (please allow up to 5 working days)EU: Royal Mail Tracked International - 5 Working Days (Please allow up to 10 working days)Rest of World: We currently only deliver to the EU, but are working on expanding our regions very soon.

Shipping Policy

Our Values & Standards

Alyve

Policies

What is Alyve?

How does Alyve work?

Who is Alyve for?

What can Alyve help with?