Order Cancellation PolicyUpdated 5 months ago

We are committed to providing personalised wellness solutions delivered quickly and efficiently. Due to the nature of our personalisation system and fulfilment processes, the following cancellation and refund policies apply:

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for first-time purchases. If you are unsatisfied with your product within this period, please contact our Customer Care Team at info@alyvewellness.com to request a refund. You can find out more here.

Order Cancellation Terms

1. Automatic Reprocessed Orders: Once your subscription order has been automatically reprocessed, it enters our personalised production and fulfilment system immediately. Unfortunately, you are unable to cancel or request a refund for an automatically processed order.

   • Our system is designed to process and fulfill personalised orders promptly. Due to the automated structure of this system, most orders are already being fulfilled by the time our Customer Care Team receives your request.

2. Exclusions from Cancellation or Refunds:

   • Personalised Vitamins: Due to the unique formulation of each order, personalised vitamins cannot be returned or refunded once the 30-day money-back guarantee period has passed. These products are not eligible for resale due to their customized nature.

   • Blood Test Kits: For hygiene and safety reasons, blood test kits cannot be returned or refunded after the 30-day money-back guarantee period, regardless of whether the kit has been used or not.

How to Manage Your Subscription

To prevent unwanted orders, we encourage you to actively manage your subscription via your account dashboard on www.alyvewellness.com. This allows you to:

• Skip an upcoming order

• Modify your delivery schedule

• Cancel your subscription

Please ensure any changes are made prior to the reprocessing date to avoid automatic charges or shipments.

If you have any questions or need assistance, our Customer Care Team is here to help. Reach out to us at info@alyvewellness.com, and we’ll do our best to provide guidance.