USER TERMS. Including Website Terms of Use. We welcome you to our Website alyvewellness.com and any and all of the Services supplied, resources and content therein and use of the Website is subject to the following Terms, together with our Privacy Po

Terms & Conditions

Last Updated: 01/01/2022. This policy outlines the obligations of Alyve Wellness Limited regarding data protection and your rights under the General Data Protection Regulation (GDPR) in conjunction with your use of our services. We process your data

Last Updated: 01/01/2022 <hr> <h2 dir="ltr" id="general-data-protection-policy-including-special-category-data">General Data Protection Policy (Including Special Category Data)</h2> <h3 dir="ltr" id="1-what-data-is-covered">1. What Data is Covered?</h3>This policy outlines the obligations of&#xA0;Alyve Wellness Limited&#xA0;regarding data protection and your rights under the&#xA0;General Data Protection Regulation (GDPR)&#xA0;in conjunction with your use of our services.We process your data lawfully, fairly, and transparently, collecting it only for specific, explicit, and legitimate purposes.<h4 dir="ltr" id="definitions">Definitions:</h4><ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Personal Data:&#xA0;Information identifying an individual directly or indirectly, such as names, identification numbers, IP addresses, or location data.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Special Category Data (SCD):&#xA0;Sensitive information like health data collected through services such as finger prick blood tests or bespoke vitamin formulations.</li></ul>By engaging with our services, you consent to the collection and processing of this data for the specified purposes. <hr> <h3 dir="ltr" id="2-purposes-for-data-collection-and-processing">2. Purposes for Data Collection and Processing</h3><h4 dir="ltr" id="clients">Clients:</h4>We process personal and special category data to:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Perform our contract with you or conduct pre-contract due diligence.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Fulfill our legitimate interests or legal obligations.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Provide services for which you have consented.</li></ul><h4 dir="ltr" id="visitors-to-our-website-or-app">Visitors to Our Website or App:</h4>We collect personal data when you:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Complete an online form, register for services, or subscribe to newsletters.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Provide information such as:<ul style="font-size: initial;"><li dir="ltr" style="text-decoration: none; font-size: 16px;">Name, job title, contact details (e.g., email, phone), and demographic data.</li></ul></li></ul><h4 dir="ltr" id="automatically-collected-data">Automatically Collected Data:</h4>Through cookies, we may collect:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">IP address, device type, browser type, location, and technical data.</li></ul>Legal Grounds for Processing:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Ensuring lawful business operations.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Enhancing visitor experience.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Meeting compliance requirements or gaining your consent.</li></ul> <hr> <h3 dir="ltr" id="3-cookies-policy">3. Cookies Policy</h3><h4 dir="ltr" id="what-are-cookies">What are Cookies?</h4>Cookies are small files transferred to your device to recognize your browser and enhance your visit.<h4 dir="ltr" id="types-of-cookies-we-use">Types of Cookies We Use:</h4><ol><li dir="ltr" style="text-decoration: none; font-size: 16px;">Essential Cookies:&#xA0;Necessary for site functionality.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Performance Cookies:&#xA0;Track site usage for optimization.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Functionality Cookies:&#xA0;Remember your preferences.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Targeting Cookies:&#xA0;Provide personalized advertising and insights.</li></ol>Managing Cookies:&#xA0;You can disable cookies via your browser settings, but this may limit website functionality.For more details, visit:<a href="http://www.allaboutcookies.org" style="text-decoration:none;">&#xA0;www.allaboutcookies.org</a>. <hr> <h3 dir="ltr" id="4-data-security-and-retention">4. Data Security and Retention</h3>We implement appropriate security measures to:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Prevent unauthorized access, loss, or misuse of your data.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Limit access to employees, contractors, and third parties with legitimate business needs.</li></ul>Retention Period:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Data is retained only as long as necessary for the purposes outlined or to meet legal obligations.</li></ul> <hr> <h3 dir="ltr" id="5-your-rights">5. Your Rights</h3>Under GDPR, you have the right to:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Access:&#xA0;Request copies of your data.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Correction:&#xA0;Amend inaccurate or incomplete data.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Erasure:&#xA0;Request deletion of data under specific conditions.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Restriction:&#xA0;Limit processing in certain scenarios.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Portability:&#xA0;Transfer your data to another service provider.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Objection:&#xA0;Opt out of direct marketing.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Withdraw Consent:&#xA0;Revoke your consent at any time.</li></ul>To exercise your rights, contact us:&#xA0;Email: info@alyvewellness.comComplaints:&#xA0;You can file a complaint with the UK&#x2019;s&#xA0;Information Commissioner&#x2019;s Office (ICO)&#xA0;at<a href="https://ico.org.uk" style="text-decoration:none;">&#xA0;https://ico.org.uk</a>. <hr> <h3 dir="ltr" id="6-third-party-data-sharing">6. Third-Party Data Sharing</h3>We may share your data with:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Professional advisors (lawyers, auditors) under confidentiality.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Regulatory bodies and law enforcement, as required by law.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Service providers assisting in delivering our services.</li></ul>International Transfers:&#xA0;If your data is transferred outside the EEA, we ensure it is protected through safeguards such as:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">European Commission-approved standard contractual clauses.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Compliance with US Privacy Shield policies, where applicable.</li></ul> <hr> <h3 dir="ltr" id="7-recruitment-data">7. Recruitment Data</h3>For job applicants, data may be collected:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Directly via applications or indirectly via recruitment agencies.</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Retained only for the purpose of recruitment processes.</li></ul> <hr> <h3 dir="ltr" id="8-childrens-privacy">8. Children&#x2019;s Privacy</h3>Our services are not directed at individuals under the age of 18. We comply with the&#xA0;Children&#x2019;s Online Privacy Protection Act (COPPA)&#xA0;and do not knowingly collect data from minors. <hr> <h3 dir="ltr" id="9-changes-to-this-policy">9. Changes to This Policy</h3>We may update this policy periodically to reflect changes in laws or practices. Please review it regularly to stay informed. Material updates will be prominently communicated. <hr> <h3 dir="ltr" id="contact-us">Contact Us</h3>For queries, complaints, or to exercise your rights:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Email: info@alyvewellness.com</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">ICO Website:<a href="https://ico.org.uk" style="text-decoration:none;">&#xA0;https://ico.org.uk</a></li></ul> <hr> Thank you for trusting Alyve Wellness with your personal data.

Privacy Policy

Updated: 22.10.2026. Alyve Refund & Returns Policy. At Alyve, we want you to feel confident when purchasing from us. Please review the refund terms below, as eligibility varies depending on the product purchased. 1. Personalised Vitamins (60-Day Mone

Updated: 22.10.2026Alyve Refund &amp; Returns PolicyAt Alyve, we want you to feel confident when purchasing from us. Please review the refund terms below, as eligibility varies depending on the product purchased.1. Personalised Vitamins (60-Day Money Back Guarantee)Our 60-Day Money Back Guarantee applies exclusively to the first order of personalised vitamins, for customers in the UK and EU.To be eligible, you must contact our Customer Care Team within 60 days of placing your initial&#xA0;order.How the 60-Day Money Back Guarantee WorksThe 60 days refers to the period elapsed from your first order&#xA0;to allow sufficient time to test the product. Recurring and subsequent orders after this are not covered by the Money back Guarantee.Only your first order is eligible for a refund. Any following orders are not eligible.For example:&#x2022; &#xA0; 1 order: Your order is eligible for a refund if you contact us within 60 days of placing it.&#x2022; &#xA0; 2 orders: Only your first order is eligible. Your latest order is not refundable.If a return is required, you can start it through our free <a href="https://alyvewellness.com/returns">returns portal</a>, which checks eligibility and creates your return label. Returns are free.The 60-Day Money Back Guarantee does&#xA0;not mean that all orders or money spent within the 60-day period can be refunded. It simply gives you 60 days from the date of your order to contact us and request a refund on your&#xA0;first order of personalised vitamins.To avoid unwanted orders or charges, we recommend keeping an eye on your Alyve account and cancelling your subscription before your next order is processed.If you have any problems accessing your account or cancelling your subscription, please <a href="https://alyvewellness.com/pages/contact-us">contact our Customer Care Team</a> and we will be happy to help.Conditions&#x2022; &#xA0;The guarantee applies to your first order of personalised vitamins only.&#x2022; &#xA0;Only your first order is eligible for a refund. Any subsequent orders are not eligible.&#x2022; &#xA0;Original shipping charges are non-refundable. Return shipping is free via our returns portal.&#x2022; &#xA0;If you subscribed and had received your next order, this would not be covered by the guarantee even if under 60-days from your first purchase date.&#x2022; &#xA0;If a return is required, returns are free via our <a href="https://alyvewellness.com/returns">returns portal</a>.&#x2022; &#xA0;Requests received more than 60 days after the relevant order date will not be eligible for a refund.&#xA0;2. Blood Test KitsBlood test kits are not covered by our 60 Day Money-Back Guarantee but are eligible for a refund if:&#x2022; &#xA0; &#xA0;You contact us within 30 days of placing your order; and&#x2022; &#xA0; &#xA0; The kit is unopened and unused.&#xA0;Refund requests received after 30 days from the order date will not be eligible for a refund.Conditions:Please read the test instructions carefully before processing your sample. If the instructions are not followed correctly, the test may return insufficient data.Unfortunately, refunds are not available for tests that return insufficient data due to incorrect sample collection or processing. If a replacement kit is required, an additional charge may apply.&#xA0;3. Digital Products &amp; ServicesDigital products and services are eligible for a refund if you contact us within&#xA0;30 days of purchase and the product or service has not been accessed or used.Refunds are not available if:&#x2022; The digital product has been viewed;&#x2022; The digital product has been downloaded;&#x2022; Access to the content has been used; or&#x2022; A booked consultation or call has already taken place.Requests received more than 30 days after purchase will not be eligible for a refund.If you experience any issues accessing your digital product or service, please contact our Customer Care Team and we will be happy to assist.4. All Other ProductsAll other physical products (including boosters) are eligible for a refund if you contact us within&#xA0;30 days of placing your order.To receive a refund:&#x2022; The product(s) must be returned to us unopened and unused.&#x2022; &#xA0;Returns are free via our <a href="https://alyvewellness.com/returns">returns portal</a>.&#x2022; &#xA0;Refunds will be processed once the returned item(s) have been received and inspected.&#xA0;Requests received more than 30 days after the order date will not be eligible for a refund.&#xA0;Returning ProductsWhere a return is required, we ask that customers provide proof of postage or return tracking information once the item has been sent.This allows us to track the return and help resolve any unexpected delivery delays or issues.Returns are free via our <a href="https://alyvewellness.com/returns">returns portal</a>, which checks eligibility and creates your free return label. If the portal doesn&apos;t work for you, please <a href="https://alyvewellness.com/pages/contact-us">contact us</a> and we&apos;ll arrange it. We recommend keeping your proof of postage until your refund has been completed.&#xA0; Refund Processing TimesOnce your refund has been approved and processed, funds will typically appear in your account within 3&#x2013;5 business days.Refunds are issued to the original payment method used for the purchase.

Returns & Refunds Policy

Shipping Policy. Dispatch:Next working day. UK Shipping:Royal Mail Tracked 24 - 1 to 2 working days (if it hasn't arrived after 5 working days, please get in touch). EU:Royal Mail Tracked International - 5 to 7 working days (if it hasn't arrived afte

Shipping Policy&#xA0;Dispatch: Next working dayUK Shipping: Royal Mail Tracked 24 - 1 to 2 working days (if it hasn&apos;t arrived after 5 working days, please get in touch)EU: Royal Mail Tracked International - 5 to 7 working days (if it hasn&apos;t arrived after 10 working days, please get in touch)Rest of World: We currently only deliver to the UK and EU, but are working on expanding our regions very soon.

Shipping Policy

Our Values & Standards

ALYVE

Want to know how we do things around here? This section lays out our promises, principles, and policies. From product standards to returns, privacy, and more.

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