How do I make a return?Updated 5 months ago

Returns must be initiated within 30 Days of receiving your order. Items must be unused and in the original packaging, unless covered by our 30-Day Money Back Guarantee.

Return by mail

Reach out to our customer support team at [email protected] to initiate the return process with your order number and details about the item you wish to return. Print the shipping label and drop off your return at a local Post Office.

Note: There is a £4 shipping charge per order - which is removed off your refund.

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.

Non-Returnable items

Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on our Refund Policy.