How do I make a return?Updated 3 days ago

Returns must be initiated within 30 days of placing your order. Items must be unused and in the original packaging, unless covered by our 60-Day Money Back Guarantee (first order of personalised vitamins).

Return by mail

Start your return through our returns portal with your order number. The portal will check whether your order is eligible and create a free return label for you (or explain why it can't be returned). Print the shipping label and drop off your return at a local Post Office.

Note: Returns are free.

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.

Non-Returnable items

Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on our Refund Policy.