Alyve's Refund Policy:

1. Personalised Vitamins:

You're entitled to a refund for any reason on your first order of personalised vitamins if you get in touch within the first 60-Day period of your first purchase.

If you request a refund after this period has past, you're unfortunately not eligible. If your product is damaged or not in a safe condition for consumption - please get in touch with our Customer Care Team to review the issue and sort the right solution for you.

2. Blood Tests:

You're entitled to a refund for any reason if you get in touch within 30 days of placing your order & if the test is unused.

If you request a refund after this period has past, you're unfortunately not eligible. 

*Please read the test instructions carefully before processing your sample - if done wrong, these tests can come back with insufficient data. Unfortunately refunds are not applicable if results come back insufficient

3. Digital Products:

You're entitled to a refund for any reason if you get in touch within 30 days of placing your order unless you have redeemed the service i.e Nutritionist Call or Meal Plan.

If you request a refund after this period has past, you're unfortunately not eligible. If you have had issues trying to reclaim your product - please get in touch with our Customer Care Team to review the issue and sort the right solution for you.

4. All Other Products (including boosters):

You're entitled to a refund for any reason if you get in touch within 30 days of placing your order & if the product is unused.

If you request a refund after this period has past, you're unfortunately not eligible. 

Returns:

Where a return is needed, start it through our returns portal, which gives you a free returns label. If the portal doesn't work for you, please contact us and we'll arrange it. Original shipping charges are not refunded.