Subscription
How does my Personalised Vitamin subscription work?
Life’s hectic – we get it. That’s why we’ve made staying on top of your health and wellness effortless. Alyve’s subscription plans are designed to deliver personalised nutrition directly to your door with maximum flexibility and ease. Alyve offers th
How do I apply a discount to my subscription?
If you've received a discount to apply of your active subscription - congrats! We’ve made it super simple to apply a discount code to your next order. Just follow these steps:. Log in to your subscription portal. Select 'View Your Next Order'. Enter
How do I update my delivery address?
To update your delivery address follow the below steps:. Note: If your order has already been processed with the wrong address, please contact our Customer Care team promptly for assistance with changing your current order.
How do I know if I subscribed?
We aim to make your subscription management as clear and transparent as possible. Here's how you can confirm if you have an active subscription:. 1. Check Your Product Titles. Our product titles explicitly indicate the subscription nature of our serv
How to manage my subscription?
If you need to Skip, Reschedule or Cancel your subscription, you can easily do so following these simple steps:. 1. Log in to your subscription portal. 2. Select your active subscription. 3. Decide whether you'd like to Skip, Reschedule or Cancel. If
Can I cancel my subscription at any time?
Yes! Our subscription is super flexible, and you can opt out whenever you like. Simply follow the steps here. Note: To avoid being charged for your next order, ensure you cancel your subscription before your next order is processed. Once an order has
How can I update my payment information?
To update your payment details, log in to your subscription portal to ensure that your payment details are up-to-date. Keeping your payment information up to date ensures uninterrupted service and avoids any issues with your subscription. If you expe
What happens if my payment is declined?
If your payment is declined, we will automatically attempt to process it again. This ensures there’s minimal disruption to your subscription. However, if the issue persists, we recommend logging in to your subscription portal to check your payment de
How can I cancel my subscription?
Managing your subscription with us is designed to be simple. You can cancel your subscription in just a few clicks:. Alternatively, you can always Skip/Reschedule if you would like to keep your subscription but just take a break. Once you've cancelle
How can I change my payment frequency?
If you'd like to change your subscription payment plan and take advantage of discounted prices swapping between:. You need to follow the below steps:. If you run into any issues, just get in touch with us here and we'll be happy to assist!
How can I change my next delivery date?
You can easily change your next delivery data from your account, bringing it forward or moving it back. To update your next delivery date follow the below steps: