Orders & Shipping
Need help with your order? Whether it’s about delivery, tracking, or resolving an issue, you’ll find answers right here.
How sustainable is your packaging?
Whilst your sustainably made glass bottles if of course yours to keep, we send your monthly top-ups in 100% bio-degradable sachets every month after. All our other packaging is fully recyclable, so no Alyve logos will be in landfill, wooh!
How long does shipping take?
We dispatch all our UK orders with Royal Mail Tracked 24. We aim to dispatch your order the next working day, Monday - Friday, excluding bank holidays. If you place an order on a weekend or Bank Holiday, we will dispatch the next working day. UK deli
How can I track my order?
Once your order has been dispatched, you will be provided with tracking information to follow its journey. The tracking will be updated regularly. If there is no update, please be patient as it should be available soon after shipment. In case your or
I have an issue with my order
If your order has been marked as delivered but:. Our team will help resolve this and sort the right solution for you. If your order hasn't been marked as delivered, please allow 5 working days from dispatch in the UK (10 working days for the EU) befo
I still haven't received my delivery
If it's been more than 5 working days (10 working days for the EU) since your order was dispatched, please get in touch with your order number and tracking number, and our team will sort the right solution for you as promptly as possible.