ALYVE

<p>We dispatch all our UK orders with Royal Mail Tracked 24. We aim to dispatch your order within 24 hours from Monday - Friday, excluding bank holidays. If you place an order on a weekend or Bank Holiday, we will dispatch the next working day.</p>

We dispatch all our UK orders with Royal Mail Tracked 24. We aim to dispatch your order within 24 hours from Monday - Friday, excluding bank holidays. If you place an order on a weekend or Bank Holiday, we will dispatch the next working day.

How long does shipping take?

Orders & Shipping

What is Alyve?

How does Alyve work?

Who is Alyve for?

What can Alyve help with?

What products and services does Alyve offer?

What makes Alyve unique?

How can I contact you?

Do you have any discounts I can use?

Why is my discount not code working?

Getting Started

What ingredients are used in your Personalised Vitamins?

Are the Personalised Vitamins vegan/vegetarian?

Are your Personalised Vitamins allergen-free?

Are my Personalised Vitamins pregnancy safe?

How do you get so much in one bottle?

How are Alyve's Personalised Vitamins different from standard vitamins?

How and when should I take my vitamins?

How many capsules do I get in one supply of Personalised Vitamins?

Why do my Personalised Vitamins smell like citrus?

Can I take Alyve Wellness vitamins with my prescription medications?

What if I experience side effects?

How long will it take to see results from taking Alyve's Personalised Vitamins?

Can I edit my Personalised Vitamin formula?

Should I take other vitamins and supplements if I have my personalised vitamins?

Do you have any allergens?

Personalised Vitamins

What can I test for?

How long does it take to receive my results?

How and when do I take my blood sample?

Why couldn’t my results be processed?

What should I do if I can’t draw enough blood?

Blood Tests

Product Information

How sustainable is your packaging?

How can I track my order?

What should I do if I have an issue with my order?

What should I do if I still haven't received my order?

Am I eligible for a refund?

When will I get my refund?

How do I make a return?

Can I cancel my subscription order which has been processed?

Returns & Refunds

Why can’t I see any subscription information in my account?

What if I have multiple email accounts associated with Alyve?

How do I activate my account?

How can I deactivate an unnecessary account?

Account

How does my Personalised Vitamin subscription work?

How do I apply a discount to my subscription?

How do I update my delivery address?

How do I know if I subscribed?

How to manage my subscription?

Can I cancel my subscription at any time?

How can I update my payment information?

What happens if my payment is declined?

How can I cancel my subscription?

How can I change my payment frequency?

Subscription

Account & Subscription Management

How can I connect with the Alyve community?

Do you offer any educational resources?

Community & Support

What card payments do you accept?

Payments & Billing

Do you offer referral programs?

Can I give Alyve Wellness as a gift?

How does your Loyalty Rewards system work?

What Is the Alyve Blue Card Scheme?

How to redeem my rewards

Loyalty Rewards & Referrals

Terms & Conditions

Privacy Policy

Order Cancellation Policy

Alyve’s 30-Day Money-Back Guarantee?

Our Quality Standards

Our Sustainability Standards

Our Transparency Statement

Our Values & Standards

Our Policies

How long does shipping take?Updated 10 months ago